Refund Policy


Refund Policy

 

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Returns

All sales are final.  We accept returns for refund or exchange, for items damaged in transit.

 

Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the order at luxuryroses@rosedesignsyyc.com to alert us of the damage, then return the damaged items to us.  Upon receipt of the damaged item we will ship out a replacement, if available.  If a replacement is not available we will refund you a store credit.

 

Additional non-returnable items:

Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a store credit will be issued for the purchase price of your item.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at luxuryroses@rosedesignsyyc.com and send your item to us. 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

 

Shipping

To return your product, you should contact us prior to shipping the item.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost of Stolen Packages

Rosé Designs YYC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Rosé Designs YYC will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

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